Frequently Asked Questions

Profile

Always make sure to check mark the option highlighted below. Otherwise, patients will not be able to find doctor's or provider's when scheduling. If you wish to be keep your profile invisible then simply unmark it.

Scheduling a Call

In the upper right corner you will find a Request Appointment.

In the following window you will see a form to fill in the data (Provider) to request to schedule an appointment.

If you are a Patient, you screen will look like this:

Always make sure your camera and microphone are enabled on your device:

Once the Provider Approves the scheduled appointment, the Patient needs to provide Intake, with basic information describing the issue:

Step 1.

Step 2.
Health History, Allergies, Medicines are Optional.
Current problem and Intake Questionnarie are mandatory to be filled before the call.

NOTE: Intake is mandatory ONLY for Video Conference schedule calls, a not for Face to Face.

Once this step has been completed you will be taken to join the call. After the call is completed the Provider will be able to see the following screen with a summary creation.

NOTE: In case patient's end the call they can still return for the duration of the appointment. If the Provider end the call it will not be possible to resume. It's only advised to proceed and schedule a new meeting if needed.

Sending Recommendation Letter

When call ends, Provider will be able to send a letter to patient. You can create a new template or use the example.

You can manage Templates under Profile.

Under this section you will find an Example Template, which you can edit.

Template Creation and Adding Tags to The Template

In each section there is a description text how to create tags and define value. Read them carefully. The system only recognizes the format [text] or if you wish to include multiple words [text_text_text]. For example: [treatment] and [patient_name].

What is New

We have implemented a F2F feature for all of our users who will be speaking to their patients/clients in person. This feature doesn’t require SIGN UP for patients/clients. It allows doctors and providers to record the meeting and produce summary upon the completion of the conversation.

NOTE: If you are using this feature make sure patients state their NAME, AGE, DATE OF BIRTH, ADDRESS, GENDER. This is important for the system to record and use when creating summary.

Feedback Option

This option is meant for REPORTING BUGS. It allows anyone to add a screenshot of the bug and the text field to write details about the issue. Our team will receive your feedback and will be prioritizing the solving of the issue.

If you have any questions, please reach out to:
support@healthtalk.ai

HealthTalk is an advanced healthcare solution that utilizes AI to streamline healthcare provider-patient interactions, focusing on efficient clinical reporting and communication. It offers features like real-time speech-to-text transcription, custom diagnostic questionnaires, and automated clinical note-taking, all tailored for mental healthcare. By simplifying administrative tasks and reducing reporting time by 30%, HealthTalk allows healthcare providers to focus more on patient care.

The system reduces time spent on administration, allows for more patient-focused care, and ensures accuracy in clinical documentation.

Yes, it is designed for compatibility and integration with various eHealth platforms.

HealthTalk uses advanced person recognition technology to accurately identify all participants in a consultation, including clients, family members, and healthcare providers. This ensures that the right information is attributed to the correct person, improving documentation accuracy and security.

Yes! HealthTalk is designed specifically for mental health consultations. With tools like integrated questionnaires, secure person identification, and automated documentation, it helps mental health professionals manage patient interactions efficiently while ensuring that key information is captured during the session.

HealthTalk allows mental health professionals to create and integrate custom diagnostic questionnaires directly into the consultation. These can cover various areas such as mental health assessments, lifestyle habits, stress levels, and more. The questionnaires help in collecting critical client data without interrupting the flow of the conversation.

Yes, it is described as a secure and certified system, ensuring compliance with data privacy and handling standards. As certified eHealth company we are checked on a yearly base for:​

​ISO27001​ and NEN7510​​

We are also connected with:

FHIR API interface (like open EPIC)​.
DigID SSO (BSN) check​
Dutch PKI certificate​
HIS, ZIS​, SSL;
MedMij
HL7

We are connected to all Dutch 8.400 healthcare institutes (as well as EPIC)​.

Absolutely. HealthTalk is built with the highest standards of data privacy and security in mind, complying with regulations such as GDPR and other relevant healthcare data protection laws. All data transfers and storage are encrypted to ensure the confidentiality of client information.

HealthTalk allows practitioners to easily access and manage up to 10 years of patient history in just minutes. By centralizing patient records and making them searchable, mental health professionals can focus on treatment rather than sifting through endless documents.

1. Select a Letter Template: Before your consultation has started, navigate to the User panel and select "Manage Templates."

Click "Import letters" to choose either from existing ones or try to create a new one. Alternatively, after the consultation, navigate to the dropdown menu and select a letter template, such as "Mental Health Care Institute Referral Form."

2. Edit and Customize:

• Default tags like "Patient Name" or "Reason for Referral" are fixed and pull data automatically from the system (e.g., patient profile or consultation notes).

• Add custom tags by selecting from the tag list or creating your own prompts to generate dynamic content.
• Save and Finalize: Once your letter is customized, save it.

How do tags work in Letter Templates?

• Default Tags:
  These are predefined and pull information directly from the database. For example:
  • "Patient Name" fetches the name from the patient’s profile.
  • "Reason for Referral" pulls the summary from the consultation.

• Custom Tags:
  You can add custom prompts to generate specific content dynamically (refer to this in more detail below)
• Create a tag to summarize the patient’s comments about their job: for example, add the tag Patient Occupation and describe it as:
  Please summarize what the patient said about their job.
• Use tags to include details like the number of children:
  

Can I delete tags?

• Default Tags: Cannot be deleted, as they are essential for system-generated data.
• Custom Tags: Can be deleted or modified as needed.

How do I add a Custom Tag?

1. Navigate to the tag input area in the letter template editor.

1. Create a custom tag (e.g., summarize a specific part of the conversation).
2. Select valid tags from the dropdown or type custom content within the allowed parameters.
   • Tags must follow the proper format ({{tag_name}}).
   • Invalid tags will not be recognized and won’t work.

How do I save a Letter Template?

After adding or modifying tags, click Save to finalize your changes. You can then attach or send the letter.

Next time you use it, tags will be used as you specified:

HealthTalk allows mental health professionals to create and integrate custom diagnostic questionnaires directly into the consultation. These can cover various areas such as mental health assessments, lifestyle habits, stress levels, and more. The questionnaires help in collecting critical client data without interrupting the flow of the conversation.

Yes, HealthTalk offers full customization for mental health professionals. Healthcare providers can create their own templates for questionnaires, reports, and plans ensuring that the platform is tailored to their unique workflows and client needs.

The system employs AI for voice-driven speech-to-text functionality in clinical reporting, aiding in accurate and efficient documentation.