Privacy

HealthTalk Privacy Regulations for High-Risk Speech-to-Text Clinical AI

HealthTalk's Commitment to Privacy

At HealthTalk, we prioritize the protection of personal data for our users and patients. We handle personal data with the utmost care, ensuring it is secured and processed in accordance with this Privacy Statement and all applicable laws and regulations.

Processor

HealthTalk BV, located at Aagje Dekenkade 71 in Voorschoten and registered with the Chamber of Commerce under number 92905501, is responsible for the processing of your personal data. Our goal is to provide innovative medical care through the HealthTalk platform, using AI to enable patients, caregivers, and other stakeholders to deliver individually tailored care.

Controller

Your doctor is in all cases the data controller within the meaning of the law, which means that your doctor decides why and how your personal data is processed. HealthTalk carries out this processing on behalf of your doctor and in accordance with their instructions.

Data Collection

We require certain personal data to provide you access to HealthTalk, create your personal environment, and deliver the requested products and services. This data is collected only after you have given consent to your doctor.

Types of Data Collected:

  • Contact Information: Name, email, address, phone number, billing, and delivery addresses.
  • Account Details: Screen name, password.
  • Personal Information: Gender, place of residence, date of birth, purchase history.
  • Payment Information: Payment or credit card details.
  • Health Data: Images, photos, videos, physical characteristics, health data (weight, heart rate, blood pressure, cholesterol), medical history, medication information, family illness history, fitness activities.

Purpose and Use of Data

HealthTalk uses your personal data for the following purposes:

  1. Platform Functions: To enable the features of the HealthTalk platform and your Personal HealthTalk Health Environment, including account creation and login.
  2. Support Services: To provide support via email, such as password resets.
  3. Transaction Processing: To handle purchases and services, requiring your name and address.
  4. Health Monitoring: To track fitness activities, health data, and progress, displaying results in your Health Environment.
  5. Health Reports: To generate basic health reports using your email, date of birth, zip code, house number, and gender.
  6. Research: To use anonymized data for scientific research and product improvement. Your consent is required for participation in active research.
  7. AI-Generated Reports: HealthTalk uses a Large Language Model (LLM) to generate summaries or reports of conversations between doctors and patients. According to AI regulations, this application is considered "high risk" and is subject to strict regulations to ensure safety and compliance. The doctor is always the final responsible party for these reports, as they must approve the generated advice.

Information Security

HealthTalk ensures the security of your personal data through certification obtained by our sister company, MEDrecord BV, which delivers the software. MEDrecord BV is certified for NEN-7510 and ISO27001 standards for information security in healthcare, ensuring:

  • Availability: Information and services are accessible when needed.
  • Confidentiality: Only authorized persons have access to information.
  • Integrity: Information is accurate and complete.

We use secure (SSL) SHA-256 encryption for data exchange and store personal data on physically separate, secure servers within the European Economic Area. Despite our security measures, we advise caution when transmitting personal data over the internet.

Data Retention and Transfer

Personal data is retained as long as necessary for the purposes for which it was collected, unless legally required otherwise. Data is stored on secure servers within the European Economic Area.

Your Rights

You have the right to request access to, correction, or deletion of your personal data. You may also object to data processing on legitimate grounds and withdraw consent at any time. Deleting your account will anonymize your health data for continued research use.

Cookies

We use cookies to enhance your experience on the HealthTalk website. Cookies help us recognize you, save preferences, and improve website functionality. You can manage cookies through your browser settings.

Updates to the Privacy Statement

We may update this Privacy Statement to reflect changes in our practices or applicable laws. Please review this page regularly for the latest version.

Contact Information

For questions or requests regarding your personal data, please contact us at hello@healthtalk.ai. If you request data deletion, your anonymized health data will remain available for scientific research.

Thank you for trusting HealthTalk with your personal data.